What do I get when I sign up with Titanium High Performance?

You receive coaching support and a structured training plan based on the option you choose (online or in-person). You’ll also get access to our coaching app for workouts, progress tracking, and check-ins for the duration of your plan.

Do you offer a cooling-off period?

Yes. If you sign up online, you have a 14-day cooling-off period from the date you agree to the terms. If you cancel within this period, you can request a full refund.

What is your refunds policy after the 14-day cooling-off period?

After the cooling-off period, refunds are not normally available. In some cases where an extenuating medical condition prevents you from taking part, we may offer a credit for future coaching or a partial refund for the undelivered portion of the service, depending on the situation.

What counts as an extenuating medical condition for refunds or credit?

This includes serious health issues that directly prevent you from participating (for example, a significant injury). We’ll ask for suitable medical documentation so we can review the request fairly.

Can I pause, transfer, or ‘sell on’ my plan to someone else?

Any refunds, credits, or compensatory measures (if offered) are non-transferable and cannot be exchanged for cash or transferred to another person.

What do you expect from me as a client?

You’re expected to engage with the plan as best you can, communicate if you need changes, and complete key onboarding tasks. Consistency matters, but the plan should fit real life, so we adjust when needed.

Do I need to provide measurements or progress photos?

We may recommend measurements and progress photos to track change, but you only share what you’re comfortable with. They help us tailor the coaching and track progress beyond the scales.

Will you use my photos or testimonial in marketing?

We will only use photos or testimonials with your consent. If you agree, we’ll confirm how your identity is shown (for example, first name or initials, and any social handle only if agreed).

Do you provide meal plans?

No. We provide general nutrition guidance to support your goals, but we do not provide personalised meal plans. If you want a tailored meal plan, you should work with a registered dietitian or nutritionist.

How do you handle my personal information?

We keep your personal information confidential and use it to deliver coaching and support. Where we need consent for marketing use (such as photos/testimonials), we ask first.

How do I contact you about cancellations, refunds, or questions?

If you need to cancel, request a refund within the cooling-off period, or ask about a medical exception, contact us in writing. You can email derek@titaniumhighperformance.com.

Training Terms & Client Expectations

This page outlines the general terms, expectations, and policies that apply when working with Titanium High Performance.

Full programme details, pricing, and specific commitments are provided separately at sign-up.
Our aim is to be clear, fair, and transparent before you commit.
When you train with Titanium High Performance, you can expect:
- Structured personal training delivered either in person, online, or as a hybrid
- Coaching built around strength, consistency, energy, and long-term progress
- Access to our coaching app for training delivery, progress tracking, and communication
- Ongoing guidance, feedback, and programme adjustments throughout your plan
Specific session frequency, programme length, and delivery method depend on the plan you select and are confirmed individually.
To avoid confusion, it’s important to be clear about boundaries.
- We do not guarantee specific aesthetic outcomes such as weight loss or body composition changes
- We do not provide medical advice, diagnosis, or treatment
- We do not provide personalised meal plans
- We do not replace physiotherapy, mental health support, or medical care
Training outcomes depend on consistency, effort, recovery, and factors outside our control.
By signing up to any Titanium High Performance service, you agree to:
- Complete required onboarding information honestly and accurately
- Follow training guidance to the best of your ability
- Communicate early if something feels uncomfortable, unclear, or unmanageable
- Take responsibility for your own health, recovery, and lifestyle choices
Training can always be adapted. Silence or disengagement makes that harder.
All online and hybrid services are delivered through our coaching app.
This includes:
- Workout plans
- Check-ins and progress tracking
- Educational resources
- Coach communication
Clients are expected to use the app as their primary point of contact unless otherwise agreed.
Response times are reasonable but not instant. Coaching is structured, not 24/7 on-call support.
We provide general nutrition guidance to support training, energy, and recovery.
This may include:
- Habit-based advice
- Food logging and reflection
- Education around fuelling and consistency
We do not provide:
- Prescriptive meal plans
- Medical or clinical nutrition advice
If you require specialist dietary support, we recommend working with a registered dietitian.
Progress may be tracked using:
- Performance markers
- Habit consistency
- Self-reported feedback
- Optional measurements or photos
Sharing measurements or images is always optional. Nothing will be used publicly without explicit consent.
Clients may be invited to provide feedback or a testimonial at the end of a programme.
If shared publicly:
- Only agreed details will be used
- First names or initials are used unless otherwise approved
- Participation is voluntary
- Payment terms are agreed at sign-up
- Some programmes are paid upfront, others may be recurring
- Full details are provided before confirmation
Failure to complete a programme does not automatically entitle a client to a refund.
Cooling-Off Period
Where applicable, clients are entitled to a 14-day cooling-off period from the date of purchase, in line with UK consumer law.
During this period, you may cancel and receive a full refund.
After the Cooling-Off Period
After this period:
- Payments are generally non-refundable
- Exceptions may be considered for serious medical or health issues that prevent participation
In such cases:
- Medical documentation may be required
- Titanium High Performance reserves the right to offer a credit, partial refund, or programme pause
- Decisions are made case by case
Refunds or credits are non-transferable.
If life circumstances change:
- Programmes may be adjusted where possible
- Short pauses may be agreed at our discretion
- Long periods of inactivity may require re-onboarding
We aim to be flexible, but structure matters.
All personal information is treated as confidential.
We comply with UK GDPR requirements and only collect data necessary to deliver coaching services.
Details on data handling can be found in our Privacy Policy.
You are responsible for ensuring you are medically fit to train.
If you experience pain, injury, or health changes:
- Stop the activity
- Inform your coach promptly
- Seek medical advice where appropriate
Training is always adapted, never pushed through pain.
By purchasing or participating in any Titanium High Performance service, you confirm that you have:
- Read and understood these terms
- Accepted responsibility for your participation
- Agreed to engage in coaching in good faith
Full contractual terms are issued at sign-up.
If you’re unsure whether a programme is right for you, or need clarity before committing, get in touch:
derek@titaniumhighperformance.com
No pressure. Just clarity.

Training Terms & Client Expectations

Email: Derek@titaniumhighperformance.com

Privacy Policy

Refunds & Cancellations Policy