What do I get when I sign up with Titanium High Performance?

You receive coaching support and a structured training plan based on the option you choose (online or in-person). You’ll also get access to our coaching app for workouts, progress tracking, and check-ins for the duration of your plan.

Do you offer a cooling-off period?

Yes. If you sign up online, you have a 14-day cooling-off period from the date you agree to the terms. If you cancel within this period, you can request a full refund.

What is your refunds policy after the 14-day cooling-off period?

After the cooling-off period, refunds are not normally available. In some cases where an extenuating medical condition prevents you from taking part, we may offer a credit for future coaching or a partial refund for the undelivered portion of the service, depending on the situation.

What counts as an extenuating medical condition for refunds or credit?

This includes serious health issues that directly prevent you from participating (for example, a significant injury). We’ll ask for suitable medical documentation so we can review the request fairly.

Can I pause, transfer, or ‘sell on’ my plan to someone else?

Any refunds, credits, or compensatory measures (if offered) are non-transferable and cannot be exchanged for cash or transferred to another person.

What do you expect from me as a client?

You’re expected to engage with the plan as best you can, communicate if you need changes, and complete key onboarding tasks. Consistency matters, but the plan should fit real life, so we adjust when needed.

Do I need to provide measurements or progress photos?

We may recommend measurements and progress photos to track change, but you only share what you’re comfortable with. They help us tailor the coaching and track progress beyond the scales.

Will you use my photos or testimonial in marketing?

We will only use photos or testimonials with your consent. If you agree, we’ll confirm how your identity is shown (for example, first name or initials, and any social handle only if agreed).

Do you provide meal plans?

No. We provide general nutrition guidance to support your goals, but we do not provide personalised meal plans. If you want a tailored meal plan, you should work with a registered dietitian or nutritionist.

How do you handle my personal information?

We keep your personal information confidential and use it to deliver coaching and support. Where we need consent for marketing use (such as photos/testimonials), we ask first.

How do I contact you about cancellations, refunds, or questions?

If you need to cancel, request a refund within the cooling-off period, or ask about a medical exception, contact us in writing. You can email derek@titaniumhighperformance.com.

Online & In-Person Coaching | Bishopton & Renfrew

This page outlines the general terms, expectations, and policies that apply when working with Titanium High Performance.

Full programme details, pricing, and specific commitments are provided separately at sign-up.

Our aim is to be clear, fair, and transparent before you commit.

When you train with Titanium High Performance, you can expect:

Structured personal training delivered either in person, online, or as a hybrid
Coaching built around strength, consistency, energy, and long-term progress
Access to our coaching app for training delivery, progress tracking, and communication
Ongoing guidance, feedback, and programme adjustments throughout your plan

Specific session frequency, programme length, and delivery method depend on the plan you select and are confirmed individually.

To avoid confusion, it’s important to be clear about boundaries.

We do not guarantee specific aesthetic outcomes such as weight loss or body composition changes
We do not provide medical advice, diagnosis, or treatment
We do not provide personalised meal plans
We do not replace physiotherapy, mental health support, or medical care

Training outcomes depend on consistency, effort, recovery, and factors outside our control.

By signing up to any Titanium High Performance service, you agree to:

Complete required onboarding information honestly and accurately
Follow training guidance to the best of your ability
Communicate early if something feels uncomfortable, unclear, or unmanageable
Take responsibility for your own health, recovery, and lifestyle choices

Training can always be adapted. Silence or disengagement makes that harder.

All online and hybrid services are delivered through our coaching app.

This includes:

Workout plans
Check-ins and progress tracking
Educational resources
Coach communication

Clients are expected to use the app as their primary point of contact unless otherwise agreed.

Response times are reasonable but not instant. Coaching is structured, not 24/7 on-call support.

We provide general nutrition guidance to support training, energy, and recovery.

This may include:

Habit-based advice
Food logging and reflection
Education around fuelling and consistency

We do not provide:

Prescriptive meal plans
Medical or clinical nutrition advice

If you require specialist dietary support, we recommend working with a registered dietitian.

Progress may be tracked using:

Performance markers
Habit consistency
Self-reported feedback
Optional measurements or photos

Sharing measurements or images is always optional. Nothing will be used publicly without explicit consent.

Clients may be invited to provide feedback or a testimonial at the end of a programme.

If shared publicly:

Only agreed details will be used
First names or initials are used unless otherwise approved
Participation is voluntary

Payment terms are agreed at sign-up
Some programmes are paid upfront, others may be recurring
Full details are provided before confirmation

Failure to complete a programme does not automatically entitle a client to a refund.

Cooling-Off Period

Where applicable, clients are entitled to a 14-day cooling-off period from the date of purchase, in line with UK consumer law.

During this period, you may cancel and receive a full refund.

After the Cooling-Off Period

After this period:

Payments are generally non-refundable
Exceptions may be considered for serious medical or health issues that prevent participation

In such cases:

Medical documentation may be required
Titanium High Performance reserves the right to offer a credit, partial refund, or programme pause
Decisions are made case by case

Refunds or credits are non-transferable.

If life circumstances change:

Programmes may be adjusted where possible
Short pauses may be agreed at our discretion
Long periods of inactivity may require re-onboarding

We aim to be flexible, but structure matters.

All personal information is treated as confidential.

We comply with UK GDPR requirements and only collect data necessary to deliver coaching services.
Details on data handling can be found in our Privacy Policy.

You are responsible for ensuring you are medically fit to train.

If you experience pain, injury, or health changes:

Stop the activity
Inform your coach promptly
Seek medical advice where appropriate

Training is always adapted, never pushed through pain.

By purchasing or participating in any Titanium High Performance service, you confirm that you have:

Read and understood these terms
Accepted responsibility for your participation
Agreed to engage in coaching in good faith

Full contractual terms are issued at sign-up.

If you’re unsure whether a programme is right for you, or need clarity before committing, get in touch:

derek@titaniumhighperformance.com

No pressure. Just clarity.

Training Terms & Client Expectations

Titanium High Performance is a UK-based personal training service offering both in-person and online coaching. Clients can train face to face at JD Gyms Renfrew or work remotely through personalised online personal training programmes delivered across the UK.

Derek is a Level 3 qualified Personal Trainer with a Level 3 Exercise Referral qualification, supporting safe and effective training for all levels and abilities.

Email: Derek@titaniumhighperformance.com